Frequently Asked Questions
Everything you need to know about your Authentic shopping experience.
How do I know the products are genuine?
At Authentic, we source directly from verified designers and authorized distributors. Every item undergoes a rigorous multi-point inspection process to guarantee its quality and provenance before it reaches your door.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with all tags attached. Simply use our online portal to generate a prepaid shipping label and drop it off at any authorized courier location.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and fees vary by location and will be calculated during the checkout process based on your specific address.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible orders.