Returns & Exchanges
At Authentic, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our process is designed to be as seamless and transparent as our fashion aesthetic, ensuring your wardrobe remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit and meet our quality standards.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing